We had been with our previous auditor for 20 years and decided that we wanted a fresh pair of eyes to audit Eden Valley Hospice and provide feedback.
Alison Welton and her team from David Allen were appointed and they set about gaining a thorough understanding of the Hospice and all the systems and processes in place. It was very clear that they wanted to gain a real insight into how we operate and what each person’s role is.
The audit process went extremely well with our team saying that they had enjoyed the process. The team were professional and knowledgeable in their field and thorough in their work.
When we received feedback following the audit this was delivered in a clear and easy to understand manner and practical, valid points on how we could improve our systems were made.
We believe that the whole audit process has been a great success and we have received valuable feedback from the process and that fresh pair of eyes that we wanted.
We would recommend Alison and the team at David Allen and are looking forward to working with them going forward.